Complex Care Community HCA

About the role

Express Nursing are a CQC Registered Care provider and are supporting complex care patients. The patients we support have a range of needs which are outlined in their care plans.

Key Responsibilities

Express Nursing are a CQC Registered Care provider and are supporting complex care patients. The patients we support have a range of needs which are outlined in their care plans.

We are looking to recruit Healthcare Assistants with experience working on care packages that are competent with specific clinical tasks. Shift times vary depending on the package you are assigned to and all roles will require competency sign off by our Clinical Team.

As a Healthcare Assistant your role will involve working with patients on a 1:1 or 2:1 basis dependent on the clients needs and you will be responsible for:

• Provide person-centered support while promoting independence, dignity, and choice.
• Assist with meals, eating, and drinking, following dysphagia (swallowing) management guidelines to ensure safe mealtimes.
• Support communication using the individual's Augmentative and Alternative Communication (AAC) device and Makaton where appropriate.
• Assist with community access, appointments, recreational activities, or other daily routines as required.
• Support the safe use of the individual's powered wheelchair and assist with mobility as needed.
• Build a positive, respectful, and engaging relationship with the individual.
• Monitor the individual's wellbeing and report any concerns or changes to the appropriate person.
• Maintain accurate records and follow all relevant care plans, policies, and procedures.
• Work collaboratively with family members and allied health professionals to ensure consistent, high-quality support.

We cannot accept 20 hour VISA candidates and do not provide sponsorship.

Each of our clients have specific healthcare support needs, we are always recruiting and are looking for experience and competency in any of the below:

• Previous experience supporting individuals with physical disabilities or complex care needs is preferred.
• Experience with AAC communication devices and/or Makaton is desirable (training may be provided).
• Knowledge of dysphagia management or willingness to undertake training.
• Excellent communication, patience, and interpersonal skills.
• Reliable, compassionate, and committed to providing person-centered care.
• Current First Aid/CPR certification (preferred).
• Relevant disability supports qualification or willingness to obtain one.
• Valid driver's license and relevant background checks.

Our experienced nurses and healthcare professionals deliver attentive, personalized care with warmth, dignity and reassurance. We work closely with families and wider clinical teams to ensure a smooth transition from hospital to home and consistent support thereafter.

Express Care at Home are recruiting to support:

✔ Brain injury patients

✔ Learning disability with behaviors that challenge

✔ Spinal injury patients

✔ Mental health crisis packages

✔ Tracheostomy / ventilated patients

✔ Paediatric complex care patients

✔ Hospital discharge step-down

✔ Court of Protection cases

We are committed to your wellbeing, professional growth, and long-term career success. Joining our team means becoming part of a values-led organisation that invests in you — not just as an employee, but as a professional and an individual.

With us, you will benefit from:

• Competitive pay, including enhanced bank holiday rates

• Comprehensive specialist clinical training

• Regular, reliable shift patterns

• Monthly staff recognition and reward initiatives

• Clear pathways for career progression and professional development

• A collaborative, respectful team culture where your contribution truly matters

Our people choose to build their careers here because they feel supported, appreciated, and proud to be part of something that makes a genuine difference.