Senior Business Development Manager – Complex Care

Position

Location

Yorkshire, North West & North East England (Hybrid / Field Based)

Hours

8.30am – 5.30pm (flexible working available)

Salary

£50,000 – £65,000 Base + Uncapped Commission + Car Allowance | OTE £90k – £120k+

Closing Date

01/08/26

About the role

Express Care at Home are looking for a high-performing Business Development Manager with a proven track record in complex care to drive rapid growth across Yorkshire, the North West and North East of England.

This role is focused on winning and developing complex care packages through ICBs, Local Authorities, NHS Trusts and community healthcare teams.

As a Senior Business Development Manager within Complex Care, you will play a key role in expanding our nurse-led complex care services, supporting individuals with high acuity needs including neurological conditions, spinal injuries, ventilator care, acquired brain injury and paediatric complex care.

This is a high-impact role for a commercially driven individual who understands commissioning pathways and has the ability to open doors, influence decision makers and convert opportunities into long-term care packages.

Key Responsibilities

Revenue Growth

Generate new business opportunities with ICBs, Local Authorities and NHS services.
Secure new complex care packages and long-term placements.
Drive regional revenue growth across Yorkshire, North West and North East England.

Strategic Relationship Building

Develop and maintain strong relationships with:

ICB Continuing Healthcare (CHC) teams
Local Authority commissioning managers
Hospital discharge coordinators
Case managers
Social workers
Community nurses
Clinical commissioning teams

Pipeline Development

Build and manage a strong referral pipeline for complex care packages.
Track opportunities through CRM and structured reporting.
Convert clinical assessments and referrals into commissioned packages.

Market Expansion

Identify new market opportunities within the complex care sector.
Position the organisation as a trusted provider for high acuity community care.
Attend industry networking events, healthcare forums and commissioning meetings.

Package Mobilisation

Work closely with clinical and operations teams to ensure the successful mobilisation of new packages.
Support the assessment and onboarding process for new service users.

Key Performance Indicators

New package revenue secured
Number of new commissioning relationships
Pipeline value and conversion rate
Package mobilisation success
Regional growth targets achieved

Candidate Requirements

We are looking for a well-connected, results-driven professional already working within complex care or community healthcare services, who understands the commissioning landscape and has the ability to generate and win high-value care packages.

Essential Experience

3+ years business development experience in complex care or specialist healthcare services
Proven success winning complex care packages from ICBs and Local Authorities
Strong understanding of:
- Continuing Healthcare (CHC)
- Local Authority funding pathways
- Community complex care delivery
Established professional network within Yorkshire, North West or North East healthcare markets
Experience working with clinical teams to mobilise high acuity packages

Desirable Experience

Background within complex care providers, specialist homecare or healthcare staffing
Experience supporting:
- Brain injury
- Spinal injury
- Tracheostomy / ventilated care
- Paediatric complex care
- Learning disability and autism packages

Skills

Strong commercial mindset
Excellent relationship and stakeholder management
Ability to influence commissioners and decision makers
Highly organised pipeline management
Entrepreneurial and target driven

Rewards & Benefits

Uncapped commission structure
High autonomy to build and grow your territory
Opportunity to join a fast-growing complex care provider
Car allowance
Pension scheme
Career progression to Head of Business Development

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